Investigating issues with Ada Chat services

Incident Report for Ada

Resolved

This incident has been resolved.

Posted Oct 18, 2025 - 21:06 EDT

Update

We are continuing to monitor for any further issues.

Posted Oct 18, 2025 - 21:05 EDT

Update

We are continuing to monitor for any further issues.

Posted Oct 18, 2025 - 21:05 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 18, 2025 - 21:00 EDT

Investigating

Some customers are experiencing latency with our chat services. This is affecting some chatters interacting with Ada AI Agents.

We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.

We will continue to share status updates every 30 minutes.

Posted Oct 18, 2025 - 20:54 EDT

This incident affected: AI Agent and Channels (Chat).