Increase in handoff rate during Playbook execution

Incident Report for Ada

Resolved

This incident has been resolved.

Posted Aug 11, 2026 - 10:25 EDT

We are continuing to monitor for any further issues.

Posted Aug 11, 2026 - 09:30 EDT

A fix has been implemented and we are monitoring the results.

Posted Aug 11, 2026 - 09:28 EDT

The issue has been identified and a fix is being implemented.

Posted Aug 11, 2026 - 09:28 EDT

We are investigating reports of increased handoffs to live agents that take place during playbook execution.

Posted Aug 11, 2026 - 09:22 EDT

This incident affected: AI Agent.