Investigation issues with Oracle integrations
Incident Report for Ada
This incident has been resolved.
Posted Jan 30, 2023 - 22:40 EST
A fix has been implemented and we are monitoring the results.
Posted Jan 30, 2023 - 22:24 EST
The issue has been identified and a fix is being implemented.
Posted Jan 30, 2023 - 21:45 EST
Some customers are experiencing issues their Oracle integration. This may be affecting chatters who are interacting with your bot who are trying to build chat with Oracle agents.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Posted Jan 30, 2023 - 21:28 EST
This incident affected: Agent Handoffs.