Investigating issues with API integrations
Incident Report for Ada
This incident has been resolved.
Posted Jun 01, 2023 - 17:01 EDT
A fix has been implemented and we are monitoring the results.
Posted Jun 01, 2023 - 16:44 EDT
The issue has been identified and a fix is being implemented.
Posted Jun 01, 2023 - 16:42 EDT
We are continuing to investigate this issue.
Posted Jun 01, 2023 - 16:25 EDT
Some customers are experiencing issues with our Intercom integration. This may be affecting chatters who are attempting to chat with agents in bots using the Intercom integration.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Posted Jun 01, 2023 - 15:52 EDT
This incident affected: Agent Handoffs.