Investigating issues with Ada Chat services
Incident Report for Ada
This incident has been resolved.
Posted Jan 27, 2022 - 12:32 EST
The issue with Ada Chat has been resolved and chatters should see things functioning normally again.
Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.
Posted Jan 27, 2022 - 12:11 EST
Our team has identified the problem with Chat and we're implementing a fix for the issue. Thank you for your patience as we work on a resolution.
Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
Posted Jan 27, 2022 - 11:50 EST
Some customers are experiencing issues with our chat services. This is affecting some chatters interacting with Ada bots.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Posted Jan 27, 2022 - 11:41 EST
This incident affected: Ada Web Chat.