The scheduled maintenance has been completed. We sustained 1 minute of downtime during the database change occurring from 1:01 - 1:02 AM EST.
Posted over 1 year ago. Jun 14, 2018 - 01:03 EDT
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted over 1 year ago. Jun 14, 2018 - 01:00 EDT
We will be switching to a PCI compliant database provider. During this maintenance window we will be cutting over between databases. In our pre-production/production (US) testing this has resulted in an unavoidable downtime of up to three minutes. During this three minute window the chat interface will be functional, but users will receive a message notifying them that the bot isn't responding and to try again soon. The dashboard will be non-functional during this time. This is for the Canadian cluster (.ca.ada.support) only, US cluster (.ada.support) users will not be affected.
Posted over 1 year ago. Jun 07, 2018 - 16:28 EDT
This scheduled maintenance affected: Chat (Chat Client (CA)), Dashboard (Dashboard (CA)), and API (Core API (CA)).