Investigating issues with Ada Chat services
Incident Report for Ada
This incident has been resolved.
Posted Jun 09, 2023 - 20:36 EDT
A fix has been implemented and we are monitoring the results.
Posted Jun 09, 2023 - 20:35 EDT
The issue has been identified and work on a fix has commenced.
Posted Jun 09, 2023 - 20:33 EDT
Some customers are experiencing issues with our chat services and training features. This is affecting some chatters interacting with Ada bots.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Posted Jun 09, 2023 - 20:24 EDT
This incident affected: Ada Dashboard and Ada Web Chat.