A fix has been implemented and we are monitoring the results.
Posted Jan 22, 2026 - 14:47 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 22, 2026 - 14:46 EST
Update
We are continuing to investigate this issue.
Posted Jan 22, 2026 - 14:37 EST
Update
We are continuing to investigate the issue. Impact has been identified to ai agents in the US cluster. If your ai agent is in a different cluster (eg. EU) the phone channel will not be affected.
Posted Jan 22, 2026 - 14:08 EST
Investigating
We're investigating reports of the voice channel being unavailable in multiple of ai agents. Your customers may be unable to reach the ai agent via the phone channel.