A fix has been implemented and we are currently monitoring the results.
Posted Apr 11, 2025 - 12:18 EDT
Identified
We have identified the issue and are working to deploy a fix.
Posted Apr 11, 2025 - 12:05 EDT
Investigating
Issue: Some multilingual ai agents are seeing a decrease in response performance (matching content to questions).
Who it affects: the issue is seen in ai agents that offer chats in multiple languages but only reference knowledge articles in English. Ai agents with multiple language knowledge sources are unaffected.