Some users are unable to share files with agents over chat

Incident Report for Ada

Resolved

This incident has been resolved.

Posted Apr 16, 2025 - 17:33 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 16, 2025 - 17:07 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 16, 2025 - 16:31 EDT

Investigating

Issue: Chatters speaking to agents on Zendesk Messaging are unable to share files over chat.

Who it affects: ai agents and bots that are using the Zendesk Messaging integration may be affected by this issue.

Posted Apr 16, 2025 - 16:29 EDT

This incident affected: Agent Handoffs.