Salesforce handoff issue

Incident Report for Ada

Resolved

This incident has been resolved.

Posted Jul 27, 2023 - 02:47 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 26, 2023 - 22:57 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 26, 2023 - 22:42 EDT

Investigating

We are currently having some issues with the Salesforce handoff and we are working on it.

Posted Jul 26, 2023 - 22:11 EDT

This incident affected: Agent Handoffs.